Question 1

Are scarves double-sided?

Accepted Answer

Yes, they are double-sided twillies with invisible stitching.
 
Hemming type: Hand/machine rolled hem is a combination of machine and hand-finishing, meaning sides are machine and finished by hand.
Hand rolled them.
Fringed finish.

Question 2

Can I preorder a scarf for someone?

Accepted Answer

Yes, you can only add the address of the person, and the full name if the scarf comes with a certificate of authenticity.

Question 3

The price is the same from when the scarves are from preorder to when they are available?

Accepted Answer

No, but still with an affordable price.

Question 4

How do I return or exchange an item?

Accepted Answer

We strive to issue refunds as quickly as possible. You should receive your refund within 8 - 30 business days after your returned item(s) is/are received at our warehouse.

Question 5

Where are the scarves made?

Accepted Answer

Italy.

Question 6

Can I have exclusivity of a design?

Accepted Answer

Yes, see the Exclusive designs section for the details.

Question 7

Can I buy the artwork of the scarf ?

Accepted Answer

Yes, but it should be reserved, by adding your name on our community list, for when we send newsletters about our future collections.

Question 8

Can i have a copy of the artwork of the scarves collections?

Accepted Answer

Unfortunately no, you can’t have a copy for now.

Question 9

How many times can it take for a pre order to be delivered?

Accepted Answer

It can take three (3) to four (4) months. The preorder is only when we have a new collection. See delivery policy.

Question 10

Can I pre order several scarves, like one of each artwork, and different sizes?"

Accepted Answer

Yes, you can preorder a maximum of two (2) of each one.

Question 11

If I’m disappointed, can I ask for a refund?"

Accepted Answer

Yes, check the return policy for more details.

Question 12

Can I change my address for delivery of the pre order option?

Accepted Answer

Yes, you should send us an email mentioning your new adress.

Question 13

How can I become part of the community?

Accepted Answer

Sign up on our Newsletter, when you’re pre order a product you’re automatically part of this community.

Question 14

How much time does it take for delivery for a special order?

Accepted Answer

It takes up to five (5) months for the delivery. But we always do delivery of ready to wear between 3 to 10 days.

Question 15

The company will be in charge of the returning product?

Accepted Answer

No, you will be responsible for the returned product(s) until they reach us.

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